|
Frequently
Asked Questions (FAQs)
Serviced Offices FAQs
1.
What are serviced offices? Why
should I use a Corporate Serviced Offices' serviced office?
Serviced
offices provide users with a complete, professional office environment and
all the facilities and services necessary to operate a business, for a
fixed monthly fee. These include reception and secretarial services, advanced
digital telephones, office machines, office furniture, Internet access,
etc.
Corporate Serviced
Offices'
serviced
offices offer numerous advantages over traditional offices by providing
not only savings in terms of time and effort required to setup and
configure workspaces, but also cuts your need to secure a fixed lease,
renovate the space, buy your own furniture, hire your own staff, install
your own office machines and telephone / Internet access. As Corporate
Serviced Offices' serviced offices are located close to major transport hubs, its
as easy as walking in, plug-in your laptop and start work immediately.
No headaches, no hassles.
2. What are
Corporate Serviced Offices lease terms? How quickly can I start using office space?
You can lease
Corporate Serviced Offices' workspaces for as short as an hour to as long as a few years. Our license agreements are simple one-page agreements - unlike
50-page traditional leases - and do not require negotiations by your
lawyers nor payment of stamp duties. You only need to walk in, select the room you like, sign our
license agreement and place a two-month security deposit together with
your first month's rental, and you can start work immediately. What could
be easier!
3. Where are you located?
Corporate
Serviced Offices
is currently located in Singapore @ Level 10, 55 Market Street (Above
Raffles Place MRT Station), Singapore 048941. We are also currently partnered with
various business centres worldwide to offer you reciprocal rights to use
their meeting and office facilities. And as Corporate Serviced Offices expands its
network of business centres, we'll add to the number
of cities where our services are available.
Our location in Singapore
lies right in the middle of
the Central
Business District. Conveniently located at Raffles Place, we are
just 2 minutes walk from Raffles MRT Station. See our
locations guide for more details.
4. What size of offices do
you offer?
Corporate Serviced Offices' workspaces range from 1-2
person serviced offices to open-plan team offices that are capable of
seating 6-10 people. Our rooms are
modular and can even be modified to larger offices if
required.
In addition, our meeting rooms can cater for 4-6 people
comfortably.
5. How much do your
serviced offices cost?
Rents vary depending on the size of your
office, the number of staff, the equipment
you need and the length of time you'd like to stay. The
following are included in the office rent so you save immediately on
capital and startup costs: use of the office, building fees, water rates,
electricity and heating / air conditioning, building and plant
maintenance, redecoration, cleaning, reception staff, furniture, etc.
Contact us for a
detailed quote.
6. What if my office space
requirements change?
No problem.
Each Corporate Serviced Offices location has more than 50 workstations and rooms of
varying sizes. Unlike traditional leases which lock you into a fixed
space, clients of Corporate Serviced Offices can simply expand / shrink their space
requirements to suit their needs within the business centre, with no
penalties. As such, you gain the advantages of only paying for the office space you need,
when you need it.
7.
Can I configure my serviced office?
All Corporate
Serviced Offices furniture are modular and can be easily configured to suit your
needs. When you initially sign up with us, we'll provide you with various
layout options for your office - simply inform us of your preference 24
hours in advance and we'll ensure all the furniture, telephones and IT
equipment are set up before you even step in to your office. you'll just
need to turn up and start working.
8.
Do I need to supply my own office equipment?
No. All
Corporate Serviced Offices' business centers come fully equipped with everything you need to
do your business. This includes designer office furniture, digital
voice-conference capable phones, high-speed Internet access, fully staffed
reception areas, admin and IT support on-call and a fully stocked
pantry area. You can bring your own laptop, or even simply rent it from
us. However, if you have your own furniture and equipment you wish to us,
talk to us and we will work something out for you.
9.
How will my business be visible in a Corporate Serviced Offices business center?
All Corporate
Serviced Offices tenants have the option of listing their company or logo within
our wall-mounted reception directory board. A small one-time charge is
applicable for listing.
10. Can I view an office? How do I book a serviced office?
Yes. You may
wish to contact us
to arrange a viewing beforehand. Or simply feel free to drop by at our
business centres and we'll be glad to show you round.
Virtual Offices FAQs
1. What is a Corporate Serviced
Offices'
virtual office?
A Corporate
Serviced Offices' virtual office
provides you
with a prestigious local business address and a credible, risk-free base
for corresponding with clients. You can use our address to incorporate and
register your company or business with ACRA. Our answering service professionals handle
your day-to-day calls in your company name and forward your faxes and
mails to you on a daily or weekly basis. You also have access to admin and
secretarial services and usage of our meeting and conferencing facilities
as and when required. You
get all the benefits of an office, without the need to pay the full cost
for one.
2. Who are Corporate Serviced Offices' virtual offices suitable for?
Our virtual
office solutions are suitable for all types of companies, in all stages of
growth. In particular, they are especially
suitable for
individuals or companies who:
-
Need
to create a professional corporate image
-
Work from home or
overseas but need a prestigious local address
-
Need to hold meetings
in the city
-
Are always out of the
office getting new business
-
Miss calls because
you're in meetings
-
Want to test a new
market at manageable cost
-
Need to be seen
-
Need localized
assistance
-
Can't afford the cost
of setting up a full-time office
-
Don’t need a permanent
office yet
3. What if I need to meet my
customers?
As a Corporate
Serviced Offices virtual office client, you get a fixed amount of free usage of our
conference / meeting rooms & hot desks every month (depending on plan). All
conference / meeting rooms and hot desks come equipped with digital voice-conference capable phones,
free local calls, broadband Internet access, and admin, secretarial and IT
support. Simply drop us a call in advance to book your room, and invite
your customers - we'll do the rest. Additional room hours can be bought
for as low as
S$15 per hour.
4. What are the benefits of
using virtual offices?
First
impressions count, especially when you're just starting your business. For
a low fee, Corporate Serviced Offices' virtual offices provide you with
-
A
high profile office mailing address in Singapore's CBD
-
Incorporation services
-
Professional meeting facilities
-
Dedicated telephone
services
-
Corporate email
accounts
-
Access to professional
office equipment
-
Access to high-speed
Internet access
-
Virtual Assistant
services.
You can easily
test new markets without the need for large capital investments. And when
you're ready, you can expand into a Corporate Serviced Offices' serviced office
whilst retaining the same address, phone and contact details. Reap
the benefits of a full-fledged office without incurring the costs.
5. How will I receive my
telephone calls?
You are
assigned a dedicated DDI telephone number for your company when you sign
up with Corporate Serviced Offices. All calls received from this number are answered
in your company's name and handled according to your instructions.
Messages can be taken and emailed to you, calls forwarded to your mobile
phone (anywhere in the world!) or redirected to your voicemail box for
24x7 remote retrieval at your convenience. You'll never miss a call.
Simply tell us how you want it handled and we'll do the rest.
6. How will I receive my faxes?
You have the
option of having your own dedicated fax number (additional cost
applicable) or simply use Corporate Serviced Offices' free shared fax number. All
faxes received by us are automatically converted by our system to PDF/TIFF
documents and emailed to your email address provided. You can rest assured
of receiving your faxes, anywhere in the world - without the need for a
physical fax machine!
7. How will I receive my mail?
On receipt of
mail, we will process it according to your instructions. Corporate
Serviced Offices
can forward mail to you on a daily, weekly or monthly basis, fax it
worldwide or scan it into PDF/TIFF files and email them to you. Your
choice.
8. What facilities and services
are available to virtual office customers?
In addition to
phone services, all Corporate Serviced Offices' virtual office clients have access to
the full menu of receptionist, secretarial and IT support services
provided. You also have access to our office facilities and machines,
conference / meeting rooms and hot desks as well as pantry areas during office hours.
Our office hours are from 8.30am to 6.00pm on Mondays-Fridays.
9. What do I need to sign up
for Corporate Serviced Offices' virtual office solution?
Please complete our online
Enquiries Form by providing details of your company and
services desired. Our form is designed to help guide you with respect to
the configuration of the services we provide to you.
We will
also require a copy of your company's registration (ROC) certificate (if
available), a
copy of both sides of your I/C or passport, as well as details of a valid
credit card to complete your transaction.
On receipt of
details, our centre manager will contact you to finalize details and set
up your account. You account can be ready for use in as little as 1 hour.
Meeting Facilities FAQs
1. Why use Corporate Serviced
Offices'
meeting rooms?
Corporate
Serviced Offices' conference / meeting rooms provide a flexible, low-cost solution to companies
requiring meeting space. Our conference / meeting rooms are modular and able to
accommodate any format desired - as conference, meeting, interview, training, data or
video-conferencing rooms. Supported by on-site admin and IT staff, we
ensure your meetings are hassle-free and more productive.
2. What type of facilities are
available?
Corporate
Serviced Offices' conference / meeting rooms are fully equipped to meet all your needs. These
include:
-
Conveniently situated
in the CBD near major transport hubs.
-
Warm and professional
reception areas
-
Fully customizable room
configurations
-
Free local calls
-
Free Broadband Internet
access
-
Free whiteboards,
flipcharts, LCD TVs, digital players, etc
-
High-intensity
LCD Projectors for rent
-
Network access to
printers, fax, scanner and copiers.
-
On-site secretarial,
admin and IT support
-
Complimentary coffee,
tea and water
-
Catering available
on-request
-
Costs 30% less than
hotel meeting facilities
3. What type of support is
available?
Our staff are
professionally trained in managing high-level meetings and conferences.
They will ensure that all the equipment you require is set up, tested and
ready before you commence, and are on-standby to assist throughout the
duration of your meeting. Our staff can also assist in note-taking,
typing, faxing and even translations should you require it.
4. Is catering available?
Yes. Catering
is available on-request. Simply let us know your budget and type of
cuisine required, and we'll handle the ordering and delivery to your
meeting room so you can focus on your meeting.
5. What if I need to print,
photocopy or fax documents?
All Corporate
Serviced Offices' locations are fully equipped with the latest office machines. You
will be assigned a PIN code should you wish to print / copy / fax
documents yourself. Alternatively, you can approach any Corporate Serviced
Offices
staff for assistance on this and any other services. In addition, our business centres
all feature breakout lounges and fully-stocked pantries. Self-service
coffee, tea and water is complimentary for your meeting room guests.
6. Can I be reached during my
meeting?
Should you wish
to be undisturbed during your meetings, simply advise our receptionist on
how your calls should be handled. Our receptionists can take a message,
drop you an email, forward your calls according to your instructions, or
simply hold them until a time convenient to you.
7. What are your prices for
conference / meeting rooms & hot desks?
Our conference
/ meeting
rooms & hot desks feature standard pricing and come inclusive of
facilities like flipcharts, whiteboard, LCD TVs, digital player and digital
phones. These range from S$15 per hour to $100 per day (cheaper rates
applicable for longer rentals). Additional equipment and facilities - like
LCD projectors, overhead projectors, laptops, etc - are available for
rental.
8. How do I book a meeting room with Corporate Serviced Offices?
Booking a
conference / meeting room is easy. Simply
drop us an email stating your
requirements and we will contact you once availability is confirmed.
(Note: A valid credit card is required to confirm bookings).
Business Services FAQs
1. What business services does
Corporate Serviced Offices provide?
Corporate Serviced Offices provides the full range of
services required by businesses, including:
For more
details, please see
Business Services.
2. How many staff do you have
at Corporate Serviced Offices locations?
A full-service
office staff is always on-hand in Corporate Serviced Offices' business centres to
handle all your day-to-day receptionist and administrative duties during
office hours. These
include receptionists to handle your mail and calls, an on-site center
manager to oversee its operations, IT staff to provide IT & telephone
support, and cleaning staff to ensure all your premises are kept spick and
span. Unlike traditional leasing, you do not need to hire an outside
administrative staff to service your office.
3. What services will I get
if I travel overseas?
Corporate
Serviced Offices
has partnered with numerous affiliated business centres worldwide with
standards similar to our own. As our customer, you have time-delimited
access to any of these affiliated business centers whenever required.
Check with us where our affiliates are located, we are always expanding
our partnerships to benefit our customers. |
.gif){kind=logo}
